Refund Policy
Last updated: July 2026
This Refund Policy explains when you may be eligible for a refund on a paid plan with Promixa AI BG Remover.
1. Free Plan
Our free plan lets you test the core background-removal features at no cost before upgrading, so you can confirm the service meets your needs before you ever pay.
2. Eligibility for Refunds
Refund requests must be made within 7 days of the original purchase. Refunds are considered when the service did not function as described and our team was unable to resolve the issue for you.
3. Non-Refundable Situations
We are generally unable to offer a refund for requests made after the eligibility window, for plans where a significant portion of the included processing quota has already been used, or for issues caused by factors outside our control such as incorrect source images.
4. How to Request a Refund
Contact us through the Contact page with your account email and order details. We aim to review every request within a few business days.
5. Processing Time
Approved refunds are issued to your original payment method. The time it takes to appear on your statement depends on your payment provider.
This Refund Policy explains when you may be eligible for a refund on a paid plan with Promixa AI BG Remover.
1. Free Plan
Our free plan lets you test the core background-removal features at no cost before upgrading, so you can confirm the service meets your needs before you ever pay.
2. Eligibility for Refunds
Refund requests must be made within 7 days of the original purchase. Refunds are considered when the service did not function as described and our team was unable to resolve the issue for you.
3. Non-Refundable Situations
We are generally unable to offer a refund for requests made after the eligibility window, for plans where a significant portion of the included processing quota has already been used, or for issues caused by factors outside our control such as incorrect source images.
4. How to Request a Refund
Contact us through the Contact page with your account email and order details. We aim to review every request within a few business days.
5. Processing Time
Approved refunds are issued to your original payment method. The time it takes to appear on your statement depends on your payment provider.